Privacy Policy

Last Updated: 15.08.2025

1. Overview

Alekdens Ltd (“we”, “us”, or “our”) operates the HavenHer website. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our site, make a purchase, or otherwise interact with our services.

By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal data including:

  • Contact details (name, email, shipping/billing address, phone)

  • Financial data (payment card information, transaction records)

  • Account info (login credentials, preferences)

  • Orders and browsing history (viewed items, cart, wishlist)

  • Communications you send us (inquiries, feedback)

  • Device and technical data (IP, browser, device type)

  • Behavioral data (interactions, preferences, navigation patterns)

3. How We Collect Information

  • Directly from you when placing orders or creating an account

  • Automatically through cookies, tracking and analytics tools

  • From our service providers, affiliates, or partners supporting our operations and marketing

4. Usage of Information

Your personal data is used to:

  • Fulfill orders, process payments, manage accounts

  • Provide customer support and optimize your shopping experience

  • Send order updates, newsletters or promotional content (you can opt out)

  • Detect and prevent fraud and enhance security

  • Comply with legal obligations or enforce our Terms of Service

5. Information Sharing

We may share your data with:

  • Service providers (Shopify, payment processors, fulfillment centers)

  • Marketing partners for personalized promotions (only with your consent)

  • Legal authorities, if required for compliance or dispute resolution

  • Business transfers, such as mergers or asset sales (with protection of your data)

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance site navigation and functionality

  • Track usage and performance

  • Deliver targeted ads (you can opt out of marketing via preference centers or EU/UK opt-out tools)

7. Security

We implement industry-standard physical, technical, and administrative safeguards to protect your data. However, no system is 100% secure; use caution when sharing sensitive data.

8. Data Retention

We retain personal data as long as necessary to:

  • Provide services and complete transactions

  • Comply with legal obligations

  • Resolve disputes or enforce our agreements

9. Rights Under GDPR & Other Laws

Depending on your jurisdiction (e.g. EU/UK), you may have rights to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain types of data processing

  • Withdraw consent at any time

  • Port your data to another service

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@myhavenher.com. We may request verification to process your request.

10. Children

Our site is not intended for users under 16. We do not knowingly collect data from minors. If you think we have such data, please contact us to have it deleted.

11. International Transfers

Your data may be processed internationally (e.g. by Shopify or service providers outside Bulgaria). We ensure legal protections such as Standard Contractual Clauses or equivalent safeguards are in place for transfers.

12. Changes to This Policy

We may update this Privacy Policy at any time; changes will be posted with a revised “Last Updated” date. Significant changes may be communicated via email or website notice.

13. Contact Us

For questions or privacy requests:
info@myhavenher.com
Alekdens Ltd, ul. Vasil Aprilov 10, Varna, Bulgaria