Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we experience a high volume of orders or shipping delays due to unforeseen circumstances, we will notify you by email.

2. Shipping Times & Costs

We offer tracked worldwide shipping from our fulfillment centers.

Estimated delivery times (excluding processing time):

  • EU & UK: 5–8 business days

  • USA & Canada: 7–10 business days

  • Australia: 7–10 business days

These are estimated transit times and may vary slightly depending on your location and carrier conditions.

3. All-Inclusive Pricing – No Extra Fees

The price you see at checkout is the final price you pay.

  • No customs duties

  • No import taxes

  • No hidden fees at delivery

We handle all taxes, duties, and customs clearance so your order arrives directly to your door without additional charges.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking information may take up to 48 hours to update.

5. Order Issues & Delays

We are not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Carrier delays outside our control

  • Weather or unforeseen events

If your package is lost or delayed beyond 30 days from the estimated delivery date, contact us at info@myhavenher.com for assistance.

6. Wrong Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate.
If an incorrect address is provided and the order is returned to us, we will contact you for reshipment. Additional shipping costs may apply.

7. Contact

If you have any questions about your order or shipping, please contact us at:
info@myhavenher.com